Built for businesses that ship every day. TrackPing pulls the current order status and estimated arrival from your logistics platform and sends it straight to your customer on WhatsApp, no app download, no login, no team member typing it out.
From order placed to delivered. Customers stay informed the whole way.
Four steps between your carrier and your customer's WhatsApp.
Order goes in
Your customer places an order. TrackPing captures their order reference and phone number automatically, no manual entry required.
We sync with your logistics
TrackPing polls your carrier. UPS, FedEx, DHL, GIG Logistics, or any tracking API, for the live status of every active shipment.
Customer gets updated on WhatsApp
Every meaningful status change (dispatched, in-transit, out-for-delivery, delivered) is pushed straight to your customer on WhatsApp.
Your team stops answering the same question
No more "Where is my order?" messages flooding your support line. Your team focuses on real work, customers stay informed.
Everything you need to end “Where is my order?” forever.
Built with the same rigour we use for custom client software, packaged so you can be live in days, not months.
Plug into any logistics platform
UPS, FedEx, DHL, GIG Logistics, and most local carriers with a tracking API. If your carrier has a webhook or tracking endpoint, we hook into it.
No app, no login for customers
Updates arrive directly in the WhatsApp thread your customer already uses. Zero friction, zero learning curve.
Automatic status broadcasts
Dispatched, out-for-delivery, delivered, delayed — every event triggers a message written in your brand voice.
Live ETA on request
Customers can reply to any update with a keyword and get the current location and estimated arrival on demand.
Runs 24/7
Deliveries don't wait for business hours and neither does TrackPing. Updates go out day, night, weekend, holiday.
Fully managed
We set it up, integrate it with your systems, and keep it running. You get status reports; you don't get maintenance headaches.
How Rapid Transit GH cut support messages by 70%.
Rapid Transit GH
Rapid Transit's admin team was drowning in “Where is my package?” messages daily. We deployed TrackPing to send automatic WhatsApp updates at every delivery stage, eliminating the back-and-forth entirely.
Live in days
Packaged product, not a custom build. Kickoff to first automated message in under two weeks.
Customers actually reply
WhatsApp open rates beat email and SMS. Your updates get seen, usually within minutes.
We keep it running
Managed uptime, carrier API changes handled, template updates on request. You focus on shipping.
Questions, answered.
If yours isn't here, just reach out — we respond fast.
Ready to end
“Where is my order?”
for good?
Tell us about your logistics setup, we'll send a tailored quote within 48 hours.